There was a problem with my order Lois Foulger 20 October 2020 14:53 Updated Not to worry, our support team are on hand to help. Get in touch via firstname.lastname@example.org and we'll be happy to look into it for you. Related articles Can I check how my order is progressing? Are there any limits on how much I can buy / spend at Gift Off? What happens if Gift Off cancels my order? How do I send a gift card to someone else? Can I get a refund and cancel my order?