If a gift card is unavailable from the Gift Off website, this is can be for a number of reasons:
- Unprecedented demand - For UK brands, this is normally resolved within a few hours during regular work hours, 3-4 working days for other European brands and up to 10 working days for U.S. brands. We try very hard to avoid this happening, but it is not always possible.
- A temporary issue with the brand's system - Normally, these are resolved within a number of hours or days. Very rarely, an issue may take longer to resolve.
- The need to permanently remove a brand - Brands sometimes change what they offer by way of gift cards, and consequently it might mean we can no longer offer a particular brand. In these instances we will normally put out a message on Facebook, Instagram and Twitter.
We will usually try to add a message to the brand's gift card page on the Gift Off website, to let you know why a card is unavailable and when to expect it back.
If there is no message and you would like further information, then please contact firstname.lastname@example.org.