My gift card isn’t working

Woops! We’re really sorry to hear this. There can be a number of reasons why a gift card isn’t working. Here are a few suggestions:

  • Double check the terms of your gift card to make sure you can use it in the location you are currently trying to spend it. For example, some gift cards can only be spent in store and not online or vice versa.
  • Sometimes there may be an issue with the retailer’s website or staff may not be familiar with the gift card in store. Try to clarify if the issue is with the retailer.
  • If you’ve looked at the above and you’re still having no luck, contact support@giftoff.com and we’ll be happy to look into it.
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