Check your payment status bar in your dashboard. If it shows that payment is INCOMPLETE then payment has not been made fully.
Typically this will be because of an underpayment from a sender’s fee. Always check for any extra fees in the transaction from your wallet. We are notified of underpayments and will reach out to you about a refund if one is needed.
Sometimes the payment may have arrived outside the Bitpay invoice’s time window of 15 minutes. Please do not send bitcoin from exchange wallets as this may cause delayed payments. In the case of a late payment, please contact firstname.lastname@example.org with your order details and we will endeavour to locate the payment as quickly as we can.
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