Can I check how my order is progressing?

You certainly can! We have tried to make it as transparent and simple as possible. The process is implemented through the use of status bars on the logged-in, user's dashboard and also in email updates sent at each stage of the payment and order process. The upper status bar on your confirmation page will display the payment status. The bottom status bar displays the order dispatch status. The process goes like this:

  • Once you have placed an order and paid with your chosen cryptocurrency, your payment status will show CONFIRMING
  • When this payment is complete, which usually takes around 30 minutes, your payment status will show COMPLETE
  • If payment did not complete, the payment status bar will display INCOMPLETE. This is usually because you have yet to make the payment.
  • Your order status will remain ON HOLD until your payment has completed.
  • Once payment is COMPLETE your order status will show PROCESSING
  • When the order is processed and complete, your order status will display COMPLETE
  • You'll receive email confirmations from us at significant stages in the payment and order process also.

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