FAQ
Using Gift Off
- Can I use a gift card in another country?
- What is Gift Off and how does it work?
- How do I buy a gift card?
- Can I send a gift card to someone else?
- Are there any limits on how much I can buy or spend?
- What payment methods do you accept?
My Account
- How will my data be used?
- How do I reset my password?
- How do I change my email address?
- How do I sign in to my Gift Off account?
- How do I refer a friend?
- How do I create a Gift Off account?
Order Issues
- Why are you asking for a 4-digit code from my bank statement?
- Why hasn’t the recipient received the gift card email?
- My gift card says it has already been redeemed
- Why did my payment fail?
- Why has my order been delayed or put under review?
- Will you be offering gift cards in my country?
GO Points Loyalty Scheme
- I've applied my GO Points gift card to the wrong account
- I'm having trouble redeeming my GO Points gift card to my account
- What are GO Points worth?
- Are there any limits to how many GO Points I can earn?
- Are there any limits to how many GO Points gift cards I can buy?
- When do GO Points expire?
Bulk Orders (GO Bulk)
- How do I get verified as a GO Bulk customer?
- How do I place a bulk order?
- How does the GO Bulk service work?
- How long do orders take to arrive?
- How much do I need to order to be a bulk customer?
- How often do I need to place bulk orders?
Paying with Crypto
- What are digital currencies?
- Can you add this cryptocurrency to Gift Off?
- What is bitcoin?
- What payment processor do you use for cryptocurrencies?
- I’m new to digital currencies. How do I make a payment?
- Can I pay from an exchange wallet?