Order Issues
Having trouble with an order? Whether your gift card hasn’t arrived, isn’t working, or needs to be changed, you’ll find solutions and next steps here.
- Why are you asking for a 4-digit code from my bank statement?
- Why hasn’t the recipient received the gift card email?
- My gift card says it has already been redeemed
- Why did my payment fail?
- Why has my order been delayed or put under review?
- Will you be offering gift cards in my country?
- My gift card isn’t working
- The gift card I want is no longer available
- Can my gift card be used online and in store?
- I’m a retailer. Will you stock my brand's gift card?
- What are the terms and conditions of my gift card?
- Will this gift card work in my country?
- Why don’t you stock a certain gift card?
- Can I sell my gift card at Gift Off?
- Which gift cards are available to buy?
- How long will my gift card be valid for?
- Can gift cards be cancelled, refunded or exchanged?
- What happens if Gift Off cancels my order?